training in sales



3.1       Active Customer Management
3.2       Sales Team Management
3.3       Improving Selling Skills through Transactional Analysis
3.4       Marketing Action Plans
3.6       Selling Techniques
3.7       High Level Negotiating Techniques
3.8       Negotiating Techniques geared to Buyers
3.9       International Negotiating Techniques
3.10     Trade-Union Negotiating Techniques
3.11     Telemarketing
3.12     Account Management
3.13     Closing

 

DESCRIPTION OF OUR TRAINING IN SALES

3.1.      Active customer management

Some of the things you will be able to do by the end of training :

  • Think and act with customer-oriented attitude
  • Learn the codes of professionalism
  • Increase service quality and customer relations
  • Overcome difficult situations and tensions
  • Seize opportunities with the customer

 

3.2       Sales team management

Some of the things you will be able to do by the end of training :

  • Improve and boost team spirit
  • Deal with conflict and tense situations
  • Motivate your staff
  • Be a coach for your team
  • Control your team and the human dimension

 

3.3       Improving selling skills through transactional analysis

Some of the things you will be able to do by the end of training :

  • Master selling techniques through transactional analysis
  • Overcome psychological obstacles encountered in selling
  • Know yourself better in order to change for the better
  • Know the buyer better
  • Adapt to selling situations

 

3.4       Marketing action plans

Some of the things you will be able to do by the end of training :

  • Know the marketing approach for optimal exploitation of the market
  • Develop a new sales strategy and a new clientele
  • Modify the behaviour of account managers
  • Rethink daily activities to make them more efficient
  • Encourage personal commitment to objectives

 

3.6       Selling techniques

Some of the things you will be able to do by the end of training :

  • Know your own selling style and be prepared
  • Use progressive techniques which lead to closing a sale
  • Know how to answer objections
  • Increase your self-confidence in selling situations
  • Develop a new effective approach both in quality and quantity

 

3.7       High-level negotiating techniques

Some of the things you will be able to do by the end of training :

  • Prepare for negotiations
  • Select and master negotiating strategies and tactics
  • Set out your argument skillfully
  • Exercise an influence on others and know the mechanisms of influence
  • Prevent manipulative tactics and games, and avoid traps

3.8       Negotiating techniques geared to buyers

Some of the things you will be able to do by the end of training :

  • Be aware of your negotiating style as a buyer
  • Identify the kind of person you’re facing
  • Prepare to negotiate
  • Use strategies
  • Know the 13 techniques for bringing prices down

 

3.9       International negotiating techniques

Some of the things you will be able to do by the end of training :

  • Know how to negotiate with people of different nationality and from different cultures
  • Be familiar with the negotiating techniques in different countries
  • Use strategies
  • Exercise an influence on others and know the mechanisms of influence
  • Prevent manipulative tactics and games
  • Develop a new approach

3.10      Trade-union negotiating techniques

Some of the things you will be able to do by the end of training :

  • Identify the kind of person you are facing
  • Know the techniques used by trade unionists
  • Be aware of the strategies and tactics adopted, and thwart them
  • Exercise an influence on others and know the mechanisms of influence
  • Prevent manipulative tactics and games
  • Know both management and workforce

 

3.11      Telemarketing

Some of the things you will be able to do by the end of training :

  • Use new techniques for communicating over the telephone
  • Prepare for telephone calls and follow them up
  • Quickly identify the profile and potential of a customer
  • Sell efficiently over the telephone
  • Answer objections forcefully

3.12      Account Management

Some of the things you will be able to do by the end of training :

  • Manage and segment your customer’s portfolio
  • Classify speaking partners and adapt to them
  • Analyse the needs of customers and provide advise
  • Know and influence decision-making criteria
  • Adapt your strategy according to the competition

 

3.13      Closing

Some of the things you will be able to do by the end of training :

  • 9 closing techniques
  • Be effective in sales situations
  • Take note of your personal sale style
  • Identify the person opposite to you
  • Preparing sales
  • Discover the potential of the customer
  • Argue in an efficient way
  • How to answer the objections
  • Use the strategies and the technique of second degree
  • Knowing how to act on others and to convince
  • Develop a powerful new approach as well qualitative as quantitative